- GRAEFAsked on August 27, 2014 at 05:19 PM
...but 8 hours later it still says we have a paid subscription. The button indicated a successful downgrade. How long should I expect to wait before seeing the change on our account?
- JotForm SupportdavidAnswered on August 27, 2014 at 07:03 PM
I went ahead and manually cancelled your subscription and downgraded your account. If you are charged any further, please let us know and we will be happy to refund you.
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