What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I tried to downgrade my subscription to the free plan vs. a monthly charge plan...

    Asked by GRAEF on August 27, 2014 at 05:19 PM

    ...but 8 hours later it still says we have a paid subscription. The button indicated a successful downgrade. How long should I expect to wait before seeing the change on our account?

  • Profile Image
    JotForm Support

    Answered by david on August 27, 2014 at 07:03 PM


    I went ahead and manually cancelled your subscription and downgraded your account.  If you are charged any further, please let us know and we will be happy to refund you.

    Thank you for using JotForm!