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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Two applicants were unable to complete form.

    Asked by bloomingtonhandmademarket on August 27, 2014 at 08:24 PM

    I've had two separate applicants get the following message when trying to complete their form:

    "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com."


    However, I know my PayPal email address is correct, and also, the form has been working for the previous 50 or so applicants. 


    Can you help with this? 



  • Profile Image

    Answered by rockcoop on August 27, 2014 at 08:29 PM

    HI i am having the same issue Please help! this is a crutial time for my business and many of my members are unable to order prodcut. 

    Thank you 

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 27, 2014 at 10:45 PM


    Our sincere apologies for any inconveniences caused. We seem to have issues with the Paypal payment field and our developer are now checking to have this issue resolved. However, as of checking your form now (http://www.jotform.us/form/41984972097168), everything seems to be working properly. 

    Here's my test,

    We would greatly appreciate if you could please confirm this on your side.

    We'll await your updates. Thanks!

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    JotForm Support

    Answered by EltonCris on August 27, 2014 at 10:50 PM

    The same with your other form,