"Form is disabled"?

  • Profile Image
    angusrussell
    Asked on August 28, 2014 at 09:07 AM

    Hi, 

    My account appears to be active, I can login and access "My Forms" and open and edit forms, yet in preview and on my website I get "This form is disabled'.

    http://www.jotform.com//?formID=42343137548455

    Please advise soonest.

    Thank you

  • Profile Image
    hasan
    Answered on August 28, 2014 at 09:27 AM

    Hi,

    It seems like one of your forms marked as phishing form by our automated system. I've checked your forms manually and re-activated your account.

    Sorry for the inconvenience.

    Have a nice day!

  • Profile Image
    angusrussell
    Answered on August 29, 2014 at 07:29 AM

    Thanks.

     

    Maybe you need to re-check your phishing algorithm since this seems to occur reasonably frequently.

  • Profile Image
    david
    Answered on August 29, 2014 at 11:17 AM

    With newer accounts, the system is MUCH more strict.  This is to make sure that people don't just make a new version of the same phishing form.  As accounts age, the check becomes a bit less strict.  If you have any further trouble with your account, let us know and we will be happy to help.