What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Form is disabled"?

    Asked by angusrussell on August 28, 2014 at 09:07 AM

    Hi, 

    My account appears to be active, I can login and access "My Forms" and open and edit forms, yet in preview and on my website I get "This form is disabled'.

    http://www.jotform.com//?formID=42343137548455

    Please advise soonest.

    Thank you

    My Forms JotForm preview www
  • Profile Image
    JotForm Developer

    Answered by hasan on August 28, 2014 at 09:27 AM

    Hi,

    It seems like one of your forms marked as phishing form by our automated system. I've checked your forms manually and re-activated your account.

    Sorry for the inconvenience.

    Have a nice day!

  • Profile Image

    Answered by angusrussell on August 29, 2014 at 07:29 AM

    Thanks.

     

    Maybe you need to re-check your phishing algorithm since this seems to occur reasonably frequently.

  • Profile Image
    JotForm Support

    Answered by david on August 29, 2014 at 11:17 AM

    With newer accounts, the system is MUCH more strict.  This is to make sure that people don't just make a new version of the same phishing form.  As accounts age, the check becomes a bit less strict.  If you have any further trouble with your account, let us know and we will be happy to help.