Why am I being told a custom url is already in use?

  • Profile Image
    cwillot
    Asked on August 29, 2014 at 04:59 AM

    Hi,

    USERNAME : cwillot

     

    I have cloned a form and I need to use the former alias for the embedded link (because it has already been spread by email).

     

    http://www.jotformeu.com/cwillot/en1090

     

    But into the cloned form, the system mention the alias is already in use ... though I have deleted the former form ...

     

    Thanks for your support.

     

    Kind regards,

     

    Cédric W.

  • Profile Image
    KadeJM
    Answered on August 29, 2014 at 10:39 AM

    You are probably trying to use a Custom Url that has already been used. So because of that it is telling you that you cannot use it again.

    I found you have this form http://www.jotformeu.com/cwillot/en109d. Was this the form you were trying to use that for? I noticed this one ends with "en109d".

    Was this the same form you were trying to clone from another account? Or can you please provide us with a link to the form that you were trying to copy this from?