What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot create folders

    Asked by CareTree on August 31, 2014 at 01:56 PM

    I create a folder. and when i refresh the page, the folder disappears. I add a form to a folder, its says it was applied, and refresh the page, and the folder disappears. Create a folder, log out, log back in, no folder. What is going on? 

  • Profile Image
    JotForm Support

    Answered by jonathan on August 31, 2014 at 05:34 PM


    I was able to see this problem on your account CareTree

    When I checked your My Forms page  http://www.jotform.com/myforms/  I did not find any folders.

    So I did a fix folder in my end. It should have fixed the folder issue and they should be in your My Forms page.

    Can you please try creating a folder again and check if the folder stick or remains and not disappear.

    Inform us if issue is not resolved.