Cannot create folders

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    CareTree
    Asked on August 31, 2014 at 01:56 PM

    I create a folder. and when i refresh the page, the folder disappears. I add a form to a folder, its says it was applied, and refresh the page, and the folder disappears. Create a folder, log out, log back in, no folder. What is going on? 

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    jonathan
    Answered on August 31, 2014 at 05:34 PM

    Hi,

    I was able to see this problem on your account CareTree

    When I checked your My Forms page  http://www.jotform.com/myforms/  I did not find any folders.

    So I did a fix folder in my end. It should have fixed the folder issue and they should be in your My Forms page.

    Can you please try creating a folder again and check if the folder stick or remains and not disappear.

    Inform us if issue is not resolved.

    Thanks.