What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over my quota? Form receives spam messages.

    Asked by jguyer on September 02, 2014 at 11:24 AM

    I received several emails saying i was over my quota for the month but cannot see where that would be.  We did not get over 100 submissions last month:  

    Page URL:
    http://www.gracebio.com/about-us/contact-us-1.html

    Emails Submissions 100 submissions
  • Profile Image

    Answered by jedcadorna on September 02, 2014 at 11:53 AM

    I have checked your form submissions and some of them are spam messages. You can enable unique submissions to prevent spam messages to your form. 

    Please follow this guide on how to enable it http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    I have removed the scheduled downgrade in your account. Please contact us if you have any other questions or if you need further help.