What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I downgrade from Premium back to Starter?

    Asked by swimtolivebellingham on September 02, 2014 at 01:20 PM

    I clicked on the Downgrade selection and a window popped up asking me to confirm "Cancellation."

    I clicked to confirm but my account still is showing as Premium.

    I may upgrade again to the Premium option in the future but in the meantime will it still be possible to have access to the forms already created.

    Thank you.

    Michelle

    cancellation Selection confirm my account
  • Profile Image

    Answered by toheed on September 02, 2014 at 01:36 PM

    Hi swimtolivebellingham,

    If you have Downgraded your membership your account will still show premium until your next billing date upon start of new billing cycle it will undergo to your selected plan.

    when you cancel your subscription, you will not lose any of your forms or your data.

     

    Regards,

    Toheed

  • Profile Image
    JotForm Support

    Answered by Kiran on September 02, 2014 at 01:49 PM

    @Michelle

    I see that your account is scheduled to downgrade from Premium. As Toheed explained, the account remains premium until next billing date. 

    You can access your forms and data anytime and on any plan by logging into your account. You are free to upgrade/downgrade anytime depending on your requirements.

    Hope this information helps. Please get back to us if you have any other questions. We are happy to help.

    Thank you for using JotForm.