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    If I am collecting payment through paypal, when does the form get submited to me?

    Asked by FoodTruckConnection on September 02, 2014 at 10:04 PM

    I tried to test the form to make sure it worked, but did not process a payment. The filled out form did not populate into a spreadsheet. Does this happen after payment?


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    JotForm Support

    Answered by ashwin_d on September 03, 2014 at 12:40 AM

    Hello FoodTruckConnection,

    When you submit the form, you are redirected to PayPal checkout page where you can process the payment. If you do not settle the payment, the submission is still recorded but it is logged as "Incomplete Payments".

    I did check your form's submission page and found that you have received 7 incomplete payments. Please check the screenshot below:

    Have you actually made the actual payment yet? The input data of the incomplete payment submissions seems to be just the test data. If you have received the payment in your PayPal account and still the submissions are logged as incomplete that means the IPN is not enabled in your PayPal account.

    I would suggest you to please ensure that IPN is enabled in your PayPal account. The following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    You may also like to take a look on the following guide which should help you understand "Incomplete Payments":  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ  

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!