What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Smooth Signature Widget does not appear when editing submission through edit link

    Asked by amberj2010 on September 03, 2014 at 01:56 PM
    It is a few months later and I am still dealing with similar issues with the smooth signature widget. A few times it has worked like a charm, but with the last contracts I have needed to sign, no browser would work for me though I tried different computers and I did try clearing my cache. These are the same contracts that I have used in the past, so not sure why they work sometimes and not others. I just need to be able to sign the smooth signature box!
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    JotForm Support

    Answered by david on September 03, 2014 at 02:58 PM

    Hi,

    I did a test of the smooth signature widget with the submission edit link.  The signature does show up but as a security feature of this widget, the box is not editable:

    The signature does indeed show up though.  The signature boxes are saved as an image, which is why they are not editable.  However using the E-signature widget will allow for this.  Change the widget from the smooth signature to the E-signature widget and your form should work as desired.