- amberj2010Asked on September 03, 2014 at 01:56 PMIt is a few months later and I am still dealing with similar issues with the smooth signature widget. A few times it has worked like a charm, but with the last contracts I have needed to sign, no browser would work for me though I tried different computers and I did try clearing my cache. These are the same contracts that I have used in the past, so not sure why they work sometimes and not others. I just need to be able to sign the smooth signature box!
- JotForm SupportdavidAnswered on September 03, 2014 at 02:58 PM
I did a test of the smooth signature widget with the submission edit link. The signature does show up but as a security feature of this widget, the box is not editable:
The signature does indeed show up though. The signature boxes are saved as an image, which is why they are not editable. However using the E-signature widget will allow for this. Change the widget from the smooth signature to the E-signature widget and your form should work as desired.