What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancellation didn't work

    Asked by eaglestfxc on September 04, 2014 at 08:18 AM

    I put in a cancellation last week and it didn't change my account status.  Please cancel my account and reverse the billing for this month.

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    Answered by eaglestfxc on September 04, 2014 at 08:19 AM

    Actually it was a downgrade to a free account.

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    Answered by eaglestfxc on September 04, 2014 at 08:27 AM

    Also, I found an email in my junk folder stating that my account had been upgraded at 7:28AM today.  I didn't initiate this change.

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    JotForm Support

    Answered by david on September 04, 2014 at 10:43 AM


    I believe your issue was already addressed via email.  You account has been downgraded back to "Free" and your most recent payment refunded.  If you have any further questions please let us know and we will be happy to help.