Some unknown text are present on top and below the Autoresponder message

  • bigfeedback
    Asked on September 4, 2014 at 5:15 PM

    Hello,

    I am getting this message above and below my auto responder message?

    Normal 0 false false false EN-GB X-NONE X-NONE

    Please could you tell me how to stop this please?

    Thanks, Scott

  • jonathan
    Replied on September 4, 2014 at 8:48 PM

    Hi Scott,

    I look likes the custom Autoresponder Email in your form had been corrupted. This could be the reason for some broken html codes to appear in the message template.

    Some unknown text are present on top and below the Autoresponder message Image 1 Screenshot 30

    You can fix this by creating a new Autoresponder Email

    User Guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Some unknown text are present on top and below the Autoresponder message Image 2 Screenshot 41

    And make sure when you customize the email template and convert it to Plain text mode, you only add/paste text-only data into the message.

    Do Not paste copied text code for other word editors such as MS Word(or similar) because it will cause problem with the formatting. Since your custom email message is plain text only, then use also plain text data only.

    Hope this help. Inform us if issue remains.

    Thanks.