What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I unable to downgrade my subscription to the free version?

    Asked by FixMaineRoads on September 05, 2014 at 10:44 AM

    We won't be using this account again for a few months.


    Thanks for your help.


  • Profile Image
    JotForm Support

    Answered by david on September 05, 2014 at 12:56 PM


    Since you were having trouble canceling your subscription, I went ahead and did it for you.  You will retain your subscription benefits until the end of this paid period at which point your account with automatically downgrade back to "Free".  Let us know if you have any further questions and we will be happy to help.