What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Email Notifications.

    Asked by PattyDunn on September 05, 2014 at 05:24 PM

    I am not seeing the images that are being sent.  Also isn't the form information sent to my email address?  This is not happening.   

    email
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    JotForm Support

    Answered by BDAVID on September 05, 2014 at 07:20 PM

    I guess you are referring to  "Contact Form With Envelope Theme", which is the only one that has submissions:

    I do not see any type of upload fields on the form.

    On regards of the not receiving your email notifications, I noticed that the sender name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    I made sure your email address is in our white-list. In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know what happens, we will be glad to assist you.