What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not understand why I got another request for payment?

    Asked by Lucja on September 07, 2014 at 05:24 AM

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    JotForm Support

    Answered by ashwin_d on September 07, 2014 at 10:39 AM

    Hello Lucja,

    I did check your account and found that you have one other subscription #INT140727-4803-72249S which is not yet cancelled but you upgraded your account again. 

    I have cancelled your old subscription and you will not get any such email again. Now you only have one subscription with #INT140904-9614-66481S which is good until October 03, 2014.

    Thank you!