What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After editing my contract today, I went back into an older submission and noticed that the new info was inserted into the old contract.

    Asked by sheilahg on September 07, 2014 at 01:03 PM

    Why am I unable to update the info in my contract without it affecting old, already signed and submitted contracts? This could present many legal problems for me in the future, as I was not aware this was happening. When I click on an old submission it shows my newly revised contract and not the original details which the client agreed to when they signed their contract. Why is this happening and is there anyway to prevent it?

    and
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    JotForm Support Manager

    Answered by Jeanette on September 07, 2014 at 06:55 PM

    When you edit a submission, from the Submissions view page, a new set of data is triggered, this means you update the data on that particular entry. When you delete or update information in the email body, such as the contract terms, the old information is gone.To prevent this, you should make a new form, so, old submissions will not get affected.

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    JotForm Support Manager

    Answered by Jeanette on September 07, 2014 at 06:56 PM

    Another suggestion would be to download your old submissions before applying a new change to the form and email settings.