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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms disabled?

    Asked by grotondo on September 09, 2014 at 10:01 AM

    Hello,

     

    I just opened a free account and created 3 contact forms for my website (one in english, one in french and one in italian). After adding the form to my website I tested them and all of them got me the following message once I hit the submit button:

       
    Form Disabled
    This form has been disabled

     

    After searching the internet for other users experiencing similar issues I found out that this might be caused by a overly sensible antiphishing filter. I agree with strict policies regarding phishing but my forms are very standard and didn't include any word that could even imply that phishing is taking place.

    As I am using these forms as the sole way for the visitors of my website to comunicate with me I am a bit worried about this issue. Not only I hope it get resolved very soon but I'd like to be sure that it won't happen again. Should this happen again in such a random fashion I could even not notice it and loose potential new clients for days or months. Infact, I'd like to suggest that you send an email notification to those users whose accounts are suspended.

    To check the 3 forms here are the addresses:

    http://www.grotondo.com/en/contact.html

    http://www.giovannirotondo.it/it/contact.html

    http://www.giovannirotondo.it/fr/contact.html

     

    P.S. a few minutes ago I sent already a question but I mistakenly set it to private and it wasn't as descriptive as this one.

     

    Please help me out as soon as possible. Thanks

    Page URL:
    http://www.grotondo.com/en/contact.html

    My Forms contact forms french email notification
  • Profile Image
    JotForm Support

    Answered by david on September 09, 2014 at 12:00 PM

    Hi,

    Our automatic phishing detector was set off by this form:

    http://www.jotformeu.com/form/42512959639365

    Due to your account being new, our system is much more harsh on what it takes as being phishing.  In this case, only collecting a name and an email address in your form was taken as being phishing.  When I personally checked your forms, they do appear to be withing our terms of use though.

    I went ahead and reactivated your account.  You should be able to use your forms and account as normal once again.

    Let us know if there is any further we can help you with and we will be happy to do so.

  • Profile Image

    Answered by grotondo on September 09, 2014 at 12:07 PM

    Everything appears to be working now, thanks.

    Is there any chance I can get notified if one of my forms should trigger the automatic phishing detector again?

    Thanks

  • Profile Image
    JotForm Support

    Answered by david on September 09, 2014 at 01:22 PM

    Unfortunately there is no notification when this happens.  However it should not happen again with any of your current forms.  Once your account is a bit older, the system will be a lot more lenient on it too.  If you have any further trouble though, just let us know and we will be happy to take care of it.