What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why am i being charged twice @ $9.95 each month.

    Asked by textus on September 09, 2014 at 04:47 PM
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    JotForm Support Manager

    Answered by Jeanette on September 09, 2014 at 07:00 PM

    Very sorry about this, let me investigate and fix this for you in a moment.

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    JotForm Support Manager

    Answered by Jeanette on September 09, 2014 at 07:08 PM

    The reason is that you got 2 accounts with us:

    textus (t***@textusllc.com with more than 50 forms)  and 

    gladtidingsfl (d***25@gmail.com -with only 4 forms)


    Reference Number        :81216918
    Order Date              :08/20/2014 06:16
    Total                   :9.95 USD
    JotForm Login Name:textus
    Email                :t***@textusllc.com
    BlueSnap Account ID    :37358376


    Reference Number        :81328850
    Order Date              :08/28/2014 06:18
    JotForm Login Name:gladtidingsfl
    Email                :t***@textusllc.com
    BlueSnap Account ID    :40539244

     

    Let us know if we can be of further help.

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    Answered by textus on October 20, 2014 at 05:41 PM
    How can I combine these two accounts into one account the textus account?
    thx
    ...
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    JotForm Support Manager

    Answered by Jeanette on October 20, 2014 at 07:51 PM

    We can cancel the subscription for
    Reference Number        :81328850
    Order Date              :08/28/2014 06:18
    JotForm Login Name:gladtidingsfl
    Email                :t***@textusllc.com
    BlueSnap Account ID    :40539244

    Then we can move all the forms to a single account. Please confirm that this is what you want to do and we will gladly assist you.