why am i being charged twice @ $9.95 each month.

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    textus
    Asked on September 09, 2014 at 04:47 PM
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    Jeanette
    Answered on September 09, 2014 at 07:00 PM

    Very sorry about this, let me investigate and fix this for you in a moment.

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    Jeanette
    Answered on September 09, 2014 at 07:08 PM

    The reason is that you got 2 accounts with us:

    textus (t***@textusllc.com with more than 50 forms)  and 

    gladtidingsfl (d***25@gmail.com -with only 4 forms)


    Reference Number        :81216918
    Order Date              :08/20/2014 06:16
    Total                   :9.95 USD
    JotForm Login Name:textus
    Email                :t***@textusllc.com
    BlueSnap Account ID    :37358376


    Reference Number        :81328850
    Order Date              :08/28/2014 06:18
    JotForm Login Name:gladtidingsfl
    Email                :t***@textusllc.com
    BlueSnap Account ID    :40539244

     

    Let us know if we can be of further help.

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    textus
    Answered on October 20, 2014 at 05:41 PM
    How can I combine these two accounts into one account the textus account?
    thx
    ...
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    Jeanette
    Answered on October 20, 2014 at 07:51 PM

    We can cancel the subscription for
    Reference Number        :81328850
    Order Date              :08/28/2014 06:18
    JotForm Login Name:gladtidingsfl
    Email                :t***@textusllc.com
    BlueSnap Account ID    :40539244

    Then we can move all the forms to a single account. Please confirm that this is what you want to do and we will gladly assist you.