What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why was my account downgraded after we upgraded to Economy?

    Asked by daphnek on September 11, 2014 at 07:39 AM

    So I created an account and set up the monthly subscription fee to be paid via my PayPal. But then, I had to transfer the JotForm account to a different person in a different department. She upgraded the account from Premium to Economy, and paid using a credit card.

    However, I just realized that I didn't cancel the PayPal account that covered the initial monthly subscription. I went ahead and cancelled it, but now my concern is that it appears the account went back to Premium, even though the other person paid for Economy a few weeks ago (so technically, the account should be in Economy status). Also, the account is still displaying in the billing section that the payment method is still Paypal.

    What do I need to do to

    a) change the display from PayPal to the credit card used to pay for the Economy upgrade

    b) roll the type to Economy since the other person already paid for the service on Aug 26th

    Please advise. Thanks.

    next JotForm payment method status different
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 11, 2014 at 11:50 AM

    I see you are having trouble with your subscription plan after a few changes were made recently.

    Revolving around your billing issue I was able to fix this problem for you. I have also adjusted the connection which has pushed the account back to an Economy Plan and I have also made a request to reverse the paypal purchase you made because of the recent upgrade which was separate from yours. 

     

    The person taking over the account had done this correctly but because your paypal account was tied to it without being cancelled prior that had overridden everything and scaled your account backwards.

  • Profile Image

    Answered by daphnek on September 11, 2014 at 01:54 PM

    Thank you so much for your assistance! It's much appreciated. Is there anything else I or the person who will be managing this account need to do?

    Again, thanks so much!

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 11, 2014 at 03:29 PM

    You are very welcome and no, everything should be a-okay from here on out. :0)