What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms reverted to default text size, label width

    Asked by tdiintl on September 12, 2014 at 12:52 PM

    Hi.  I have not checked every single form (I have a lot!) but all the ones I have checked this morning have reverted to a default text size I never chose.  So I click Setup and Embed, Preferences, and then the Form Styles Tab the font is set to Verdana 12pt.  I had them all at Arial 10pt!  Also some (not all) of the ones I checked have a label width of 160 instead of the 150 I set them all at! 

    Here's the other weird part...they seem to be displaying ok in Chrome, FireFox and IE.  Since they display properly should I just leave them alone?  Any ideas on how to fix something like this across the board?  I will include below a url for one that is incorrect/reverted back within jotforms.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 12, 2014 at 03:09 PM

    I have not found any similar reports, so we will keep monitoring the forms to see if anything is wrong.

    Your forms look fine in general. I have found some custom CSS injections on your forms, and this might be the reason of different style settings on the builder and actual online forms.

    If you notice any more issues, please let us know. Thank you.