Why does it say "one more step" when I go to my forms on the web

  • TrevorK
    Asked on September 15, 2014 at 3:49 AM
    Jotform Thread 428805 Screenshot
  • Ashwin JotForm Support
    Replied on September 15, 2014 at 8:05 AM

    Hello TrevorK,

    I'm sorry for the trouble caused to you.

    I did check your web page where you have embedded your web page and I am unable to replicate the issue you are having. When I opened your web page, it did not display any captcha field. I was also able to submit your form successfully. Please check the screenshot below:

    Why does it say one more step when I go to my forms on the web Image 1 Screenshot 20

    I would suggest you to please input the captcha value and then visit your web page again. See if you again see the captcha field.

    Do get back to us if the issue persists.

    Thank you!

  • TrevorK
    Replied on September 15, 2014 at 8:20 AM

    Thank you for your efforts. The problem seems to have resolved itself for now. Thanks again.

  • Ashwin JotForm Support
    Replied on September 15, 2014 at 9:28 AM

    Hello TrevorK,

    I am glad to know that your issue is resolved. It could be a CDN related security issue

    Do get back to us if the issue persists.

    Thank you!