What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I already upgraded my account, but you keep sending me emails about going over!

    Asked by artsmart on September 16, 2014 at 12:32 PM

    I upgraded my account weeks ago and you keep sending me emails that I have gone over my quota. Please let me know what I need to do.

    Thank you,

    Crystal Templin


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on September 16, 2014 at 01:45 PM

    Hi Crystal,

    It appears that you've made the payment to an unknown account. This will usually happen when you process the payment while not connected using your registered account. I've fixed it to our end. You should be all set now.

    Thank you!