I already upgraded my account, but you keep sending me emails about going over!

  • Profile Image
    artsmart
    Asked on September 16, 2014 at 12:32 PM

    I upgraded my account weeks ago and you keep sending me emails that I have gone over my quota. Please let me know what I need to do.

    Thank you,

    Crystal Templin

     

  • Profile Image
    Welvin
    Answered on September 16, 2014 at 01:45 PM

    Hi Crystal,

    It appears that you've made the payment to an unknown account. This will usually happen when you process the payment while not connected using your registered account. I've fixed it to our end. You should be all set now.

    Thank you!