What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to update payment info but login to bluesnap is incorrect

    Asked by facereality on September 17, 2014 at 06:07 PM

    we received an email from bluesnap saying that our monthly subscription payments for JotForm aren't being made (probably because of an expired cc). Ref # 58663108 Acct. #36090718

     

    I tried logging into the web address that they provided but the jotforms password that I have prompted a pop-up that my login info was incorrect.

     

    Please help, Patrick

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    Answered by jedcadorna on September 17, 2014 at 07:34 PM

    You can use the link below to view your order information and just provide the email that was used when you made a payment. Once you were able to see your order info you will have there an option to reset your password.

    https://shoppers.bluesnap.com/jsp/order_locator_info.jsp?refId=42CD50628A4EB74F&acd=43F0EC704815DD8D 

    Let us know if you are still having difficulty changing your payment information.