Need to update payment info but login to bluesnap is incorrect

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    facereality
    Asked on September 17, 2014 at 06:07 PM

    we received an email from bluesnap saying that our monthly subscription payments for JotForm aren't being made (probably because of an expired cc). Ref # 58663108 Acct. #36090718

     

    I tried logging into the web address that they provided but the jotforms password that I have prompted a pop-up that my login info was incorrect.

     

    Please help, Patrick

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    jedcadorna
    Answered on September 17, 2014 at 07:34 PM

    You can use the link below to view your order information and just provide the email that was used when you made a payment. Once you were able to see your order info you will have there an option to reset your password.

    https://shoppers.bluesnap.com/jsp/order_locator_info.jsp?refId=42CD50628A4EB74F&acd=43F0EC704815DD8D 

    Let us know if you are still having difficulty changing your payment information.