What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my forms are disabled

    Asked by createdsweet on September 18, 2014 at 12:06 AM

    Hi i was about to upgrade as i need planty of submissions from my site but all my forms are disabled. is this because i need to upgrade or another problem because i cannot have problems once i upgrade and add them to my site???

    Please reply asap because I need to upgrade and embed the forms asap.


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    JotForm Support

    Answered by Kiran on September 18, 2014 at 01:09 AM

    Thank you for your interest in using our services. I see that two of your forms



    containing fields with login ID and password which was caught by our anti-phishing system. I've removed these fields from the forms and activated your account.

    Creating forms with login ID, passwords and accepting sensitive information including credit card information directly from the form fields are not acceptable and it is against to our terms of usage.

    Please be noted that it may lead to suspension of account again if such fields are used in the forms. 

    Please let us know if you have any other questions. We will be happy to help.

    Thank you!