Is it possible to send an email when Autoresponse is edited?

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    ztwersky
    Asked on September 18, 2014 at 01:14 AM

    When a user submits a form, he gets an autoresponder and I get a notifier. The autoresponder says "Your order has been received!" There is one thing missing... When the user clicks "edit" to edit the form and re-submits, I would like him to get a mail that says something like "Your edits have been received and will be applied to your order!"

    How can you make two separate autoresponders - one for the first submit and a separate one for an edit?

    Thank you.

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    jedcadorna
    Answered on September 18, 2014 at 01:54 AM

    This feature has been disabled. Only the form owner will receive an edited version of email and not the one who submitted the form. This has been disabled due to spamming because if someone knows your form URL they can send spam message to the email who will be receiving the autoresponse. Also, your form will be spammed.

    I think this question has been answered in this thread http://www.jotform.com/answers/423483 

  • Profile Image
    ztwersky
    Answered on September 18, 2014 at 04:07 AM

    So I guess the only way to do this is to change the message on the thank-you page to something like "Thank you, your submission was sent! In the case that you edited the form, we will receive and deal with the edits and no further action is required on your part".

     

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    jedcadorna
    Answered on September 18, 2014 at 07:20 AM

    Here's what I've tested. I create 1 notification and 2 auto responder. The other auto responder has a condition that when user this radio button is selected they should receive the autoresponse #2 which is not working.

    No matter if I set it to make a conditional rule as long as it is edited from autoresponse it doesn't triggers an email. Sorry but I think you'll have to notify your user in thank you page like what you mentioned above. The original form owner is the only one who gets notified when it is edited.