- nmserraAsked on September 19, 2014 at 01:53 PMCan you please help me? I need my account restored back to PROFESSIONAL. I never wanted my account to be in Free Status UNTIL 10/1/2014. Please restore my account as we are PAID CUSTOMERS. I need to ass sub-users in order to have them use these forms and submit data. This is VERY VERY IMPORTANT. The charges for PROFESSIONAL were paid by Vicki Scheffer for a period of a year. Please restore my account
- JotForm Support ManagerJeanetteAnswered on September 19, 2014 at 02:06 PM
Yes, there was a purchase made by Vicky, back in May/2013 , a yearly professional plan was made on behalf of tcmccue
I did switch the subscriptions as per your request (see history of interactions with your below)
I put tcmccue on free status :
while switching your account nmserra to professional status as requested.
However, since this was a yearly professional plan, it expired back in May/2014.
That is the reason why nmserra was put back to free since Aug 19/2014, as we do not register any new payment.
To solve the problem, simply re-upgrade your account. Make sure you have made a fresh login into nmserra, then go to Pricing page and purchase a new yearly subscription.
On Fri, Sep 13, 2013 at 5:14 AM, Serra, Natasha <Natasha.Serra@dot.state.fl.us> wrote:
I need the Parent Account to be under nmserra email address Natasha.email@example.com
Vicki pays the bills but Is not the main user. I am. Please make nmserra the Parent Account. Thank you.
From: Jotform Support [mailto:firstname.lastname@example.org]
Sent: Thursday, September 12, 2013 10:15 PM
To: Serra, Natasha
Subject: Re: FW: Purchased Professional Acct and sub users cannot be created..
Hello Natasha I found an Order reference which belongs to a purchase for acount username tcmccue, so probably there is a confusion on which account was upgraded. Such account shows a Professional status. We could move the forms made in other accounts to this one upon confirmation. The account is linked to email@example.com
Let us know if further assistance is needed
Reference Number :71672598
Order Date :05/20/2013 13:15
Plimus Product :63462 - JotForm
Plimus Contract :2808664 - Yearly Professional Subscription
Number of licenses :1
CD on demand :No
Total :499.95 USD
JotForm Login Name: tcmccue
Payment Type :CC
Last Name :Scheffer
First Name :Vicki
Address1 :2740 Centerview Drive, Suite 1A
Zip Code :32301
Country :us (United States)
- JotForm Support ManagerJeanetteAnswered on September 19, 2014 at 02:10 PM
Note: If you think this is still a mistake, please provide us with a reference number of any recent payment you might have made this year and we will gladly assist you restoring nmserra back to Professional