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  • Profile Image

    I need my account restored back to PROFESSIONAL. I never wanted my account to be in Free Status.

    Asked by nmserra on September 19, 2014 at 01:53 PM
    Can you please help me? I need my account restored back to PROFESSIONAL. I never wanted my account to be in Free Status UNTIL 10/1/2014. Please restore my account as we are PAID CUSTOMERS. I need to ass sub-users in order to have them use these forms and submit data. This is VERY VERY IMPORTANT. The charges for PROFESSIONAL were paid by Vicki Scheffer for a period of a year. Please restore my account
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 19, 2014 at 02:06 PM

    Yes, there was a purchase made by Vicky, back in May/2013 , a yearly professional plan was made on behalf of  tcmccue

     I did switch the subscriptions as per your request (see history of interactions with your below)

     I put tcmccue on free status :

     

     while switching your account nmserra to professional status as requested.

     

     

     However, since this was a yearly professional plan, it expired back in May/2014

    That is the reason why nmserra was put back to free since Aug 19/2014, as we do not register any new payment.

    To solve the problem, simply re-upgrade your account. Make sure you have made a fresh login into  nmserra, then go to Pricing page and purchase a new yearly subscription.

    ===========================================================

     On Fri, Sep 13, 2013 at 5:14 AM, Serra, Natasha <Natasha.Serra@dot.state.fl.us> wrote:

     

    I need the Parent Account to be under nmserra email address Natasha.serra@dot.state.fl.us

     Vicki pays the bills but Is not the main user. I am. Please make nmserra the Parent Account. Thank you.

     

    From: Jotform Support [mailto:support@jotform.com]
    Sent: Thursday, September 12, 2013 10:15 PM
    To: Serra, Natasha
    Subject: Re: FW: Purchased Professional Acct and sub users cannot be created..

     Hello Natasha I found an Order reference which belongs to a purchase for acount username tcmccue, so probably there is a confusion on which account was upgraded. Such account shows a Professional status. We could move the forms made in other accounts to this one upon confirmation. The account is linked to vicki.scheffer@dot.state.fl.us

    Let us know if further assistance is needed

    Cheers!


    Jeanette

    Support Manager|JotForm

    Reference Number        :71672598
    Order Date              :05/20/2013 13:15
    Plimus Product          :63462 - JotForm
    Plimus Contract         :2808664 - Yearly Professional Subscription
    Number of licenses      :1
    CD on demand            :No
    Total                   :499.95 USD
    JotForm Login Name: tcmccue
    Payment Type         :CC
    Last Name            :Scheffer
    First Name           :Vicki
    Company              :
    Address1             :2740 Centerview Drive, Suite 1A
    City                 :Tallahassee
    State                :FL
    Zip Code             :32301
    Country              :us (United States)
    Email                :vicki.scheffer@dot.state.fl.us

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 19, 2014 at 02:10 PM

    Note: If you think this is still a mistake, please provide us with a reference number of any recent payment you might have made this year and we will gladly assist you restoring nmserra back to Professional