What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is loading slowly on my website

    Asked by lusi_s_ on September 22, 2014 at 02:28 PM

    Hello! Help please! I have long time to load the application form on the website to download http://husky02.businesscatalyst.com/ Can form was automatic?

    Page URL:

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    Answered by Ben on September 22, 2014 at 03:33 PM


    I took a look at your website and the form has loaded properly and fast for me. Can you please check and let me know if you still have issues with its loading time?

    Also if I have misunderstood what your query was about, please do let me know and I will do my best to understand and help you with your issue.

    Best Regards,

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    Answered by Ben on September 22, 2014 at 03:43 PM


    OK. Thank you for updating your question.

    We will be replying to you on your own thread shortly and I will remove your question from here so that you do not get every email when there is an answer made here as well. :)

    Best Regards,

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    Answered by lusi_s_ on September 22, 2014 at 07:29 PM

    Thank you, Ben, for the answer! 

    I am writing from Russia via Google translator. I hope not to do semantic error in the sentences. 

    I'm a designer - coder. And my customer says that the application form is downloaded from the phone for a long time. Previously loading was long with a computer, but now the problem is resolved. But with the mobile version of the download site long. Acc you please about

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    JotForm Support

    Answered by Kiran on September 22, 2014 at 08:58 PM

    I've checked the form and website on my mobile and it has loaded correctly and within the normal time. Could you check if the JotForm http://form.jotformeu.com/form/42623526367356 is loading correctly on the mobile? This could be due to the images to load on the webpage taking time to display on mobile version.

    Please get back to us if the issue still persists. We'll be happy to look into this further.

    Thank you!!

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    Answered by lusi_s_ on September 23, 2014 at 02:15 AM

    Thank you all very much! Really helped your answers!