What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please re-enable our account for IOBC

    Asked by iobc on September 23, 2014 at 03:22 AM

    We are a non-profit organisation and we have recently started using JotForm to collect information from our members.

    We do not collect money via JotForm.

    We have reached our 10 SSL submissions during the testing stage, and have changed all form submissions to non-secure. We are well bellow our non-secure allocation.

    Could you please re-set the SSL submission report and enable our forms again, urgently?

    We have members trying to use the form and encountering problems.

    I appreciate your rapid assistance.


    Ronny Groenteman


    International Organisation for Biological Control - Asia-Pacific Regional Section



    Page URL:

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    JotForm Support

    Answered by jonathan on September 23, 2014 at 06:52 AM

    Hi Ronny,

    For this time only I have reset to zero(0) your jotform current SSL submission count. You should now be able to use your jotform again.

    Please take note that we only do this once. So, should you again exceed any submission limit for FREE subscriber, the next option should be to opt for next higher subscription type.

    Inform us if there is more we can assist you with.


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    Answered by iobc on September 23, 2014 at 03:02 PM

    Much appreciated!