- angiejohnsonsAsked on September 29, 2014 at 11:26 AM
I received an email from a on line giver stating this : " wanted to let you all know that i was able to get my donation to go through however the big submit button does not work - it will not allow me to click on it". So, im not sure how to fix this.also is their a way to include a button if the giver wants to receive a receipt through email?
- JotForm SupportdavidAnswered on September 29, 2014 at 01:18 PM
I checked your site and the behavior of the submit button is a bit odd, but clicking on it does indeed work. Mousing over it does not produce any sort of mouse over icon and the button does not highlight or react when pushed. The submission does indeed go through though.
I cloned your form to see what may be causing this, and it appears that something in with our form themes is causing this behavior. I submitted a bug ticket to our development team to see what may be causing this. The buttons do work for submission, but all other behavior is not. In the mean time, switching the default theme does allow for highlighting of the button and the icon to show up on mouseover.
As per your second questions in regards to the autoresponder for your form. I move that question to its own thread and we will be update you with more information here:
We will let you know as soon as we have more information regarding the behavior of the submit button in our themes.