What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to understand an SSL submission limit

    Asked by jsaffir on September 29, 2014 at 02:07 PM

    This is my 2nd email asking about this.  I got this email:

       You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST


    I never requested ssl.  How did this happen?  I would like to know for the future, as I am doing this for a nonprofit piano teacher organization.  However, I'm glad to pay 9.95 because your program is amazing and your help is wonderful.  

    Page URL:

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    JotForm Support

    Answered by Mike_T on September 29, 2014 at 03:40 PM

    Let me please inform you, that each form can be accessed through regular HTTP connection and SSL-encrypted HTTPS connection. There is a link to our guide about SSL submissions:

    How can I receive SSL Submissions?

    In case you enabled a 'secure form' option and copied secure HTTPS form link or embed code, then you got the SSL version.


    http://form.jotform.us/form/42498774643166 (regular form URL)


    https://secure.jotform.us/form/42498774643166 (SSL form URL)

    If the form is embedded somewhere, you can check the page source to make sure that you use regular or SSL version.

    Please feel free to contact us if you need any further assistance on this.