Approval email is sending two PDF

  • scotchoakburn
    Asked on September 14, 2022 at 1:50 AM

    more issues with approvals!

    created a new form, new approvals and when the final approval report comes through, it has 2 pdf attachments.

    Extended Leave Request Form | Jotform Approvals


    Approval email is sending two PDF Image 1 Screenshot 20

  • Sheena JotForm Support
    Replied on September 14, 2022 at 3:15 AM

    Hello there,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working correctly. Check out the screenshot below to see my result:


    1663139485 63217e9daeaeb  Screenshot 10

    Could you please try to remove the email element, add it again, and see how it goes? If you run into the same problem again, let us know, and we'll do some more testing to see what's happening.

    1663139699 63217f73d3362  Screenshot 21

    Keep us updated, and let us know if you need any additional help.