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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I log in I have to go through a Cloudfire verification. I've done it about 12 times so far but each time I have to do it again.

    Asked by halomedia on September 30, 2014 at 12:41 PM
    when I log in I have to go through a Cloudfire verification. I've done it about 12 times so far but each time I have to do it again.
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    JotForm Support

    Answered by EltonCris on September 30, 2014 at 12:43 PM

    That is probably happening when the IP address you came from recently had bad activity online, so CloudFlare presents a challenge before you can access the website. I have added your IP 196.210.212.172 to our white list. Please check it again this time. If you're also using proxies with your browsers, I would suggest to try the default settings and recheck.

    If the problem still persists, let us know here.

    Thanks!

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    Answered by halomedia on October 01, 2014 at 01:22 AM

    Hi Elton

    Thanks for your response! It's happening again this morning, not sure why? So the form is accessible but the graphics don't pull through…

    I'm working on a mac, I think it uses a dynamic IP? This is my IP this morning: 196.209.217.115. And I'm not using a proxy.

    Thanks!

    Below is a screenshot of what happens…

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    Answered by jedcadorna on October 01, 2014 at 05:19 AM

    I have added this IP 192.209.217.115 to our whitelist. In the mean time if you see the message again please complete the steps by filling in the code shown on the screen so the IP you are using will be recognized by cloudflare server.

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    Answered by halomedia on October 02, 2014 at 08:50 AM

    Hi there

    Unfortunately it is not working, and is causing issues with my clients -I have recommended Jotform to several of them and now they are all battling with these errors and finding it difficult to download their forms they are receiving. Not sure why at least three accounts I know of are having difficulty?

    Please advise if this is something that can be resolved, I would hate to have to find another form site  to work with!

    thanks,
    Louise

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    Answered by jedcadorna on October 02, 2014 at 09:07 AM

    I'm really sorry to hear that. Unfortunately, we can't change the security level of Cloudflare server since that is there primary purpose to filter IP's and prevent our sites from bots and to run scripts to check sites vulnerabilities. This could be a problem with the batch of dynamic IP's generated by your ISP in South Africa.

    There could be a warning in CloudFlares end to filter IP's coming from South Africa I'm just not sure about this as CloudFlare is a 3rd party service. The only way that I can think of is to complete the information given by CloudFlare.

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    Answered by halomedia on October 03, 2014 at 04:27 AM

    Hiya

    Yes, I think you are right, it must be affecting our SA IP's. I saw a press release (http://www.csoonline.com/article/2688729/data-protection/cloudflare-aims-to-simplify-ssl-encryption-with-free-service.html#jump) about this, and unfortunately it doesn't seem to be having the right affect on us. Hopefully we can find a work around as I am a huge fan of Jotform so don't want to give it up!

    Thanks for your assistance, have a good weekend! 
    regards

    Louise