• Profile Image
    Asked on October 01, 2014 at 11:16 AM

    Our teams are experiencing an issue when using a form I created thru our jotform account. Please contact me. The issue is saying the following: "FORM OVER QUOTA"

  • Profile Image
    Answered on October 01, 2014 at 12:44 PM

    I checked the account jencoffeyudt but it is active and I could access the forms:

    Is this the correct account? If not please provide the username, the associated email or a form's url so we can locate the account and solve this situation.

    Thank you

  • Profile Image
    Answered on October 01, 2014 at 01:38 PM

    Hi There Carina - 

    Yes this is the correct account. The form is the RMA form. Let me know if you need more information. 

  • Profile Image
    Answered on October 01, 2014 at 01:41 PM
    Hi there – yes the account is correct.
    Jenny Ortiz
    IT Manager
    D 786.364.5936
    T 305.882.0435 x.5936
    F 305.882.0436
    “Determine never to be idle.
    No person will have occasion
    to complain of the want of time,
    who never loses any.
    It is wonderful how much may be done,
    if we are always doing.”
    – Thomas Jefferson
    [Description: NEW UDT LOGO SIGNATU#1BE1EB]
    [Description: Facebook-1] [Description: YouTube button[Converted]] [Description: LinkedIn_logo] [Description: Twitter]
    If you do not wish to receive e-mails from your UDT representative related to product or service offers, please reply to this e-mail with "unsubscribe" in the subject line.
  • Profile Image
    Answered on October 01, 2014 at 02:28 PM


    I checked your form and everything appears to be working properly. 

    I also checked to make sure it was not manually disabled in the form builder and it is not.  Our accounts limits reset on the 1st of every month so there may have been some time between the reset and the your form updating. 

    If you are still having trouble using your forms, let us know and we will be happy to look into this further.