What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FORM OVER QUOTA message

    Asked by jencoffeyudt on October 01, 2014 at 11:16 AM

    Our teams are experiencing an issue when using a form I created thru our jotform account. Please contact me. The issue is saying the following: "FORM OVER QUOTA"

    JotForm form over quota jotform account
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    Answered by Carina on October 01, 2014 at 12:44 PM

    I checked the account jencoffeyudt but it is active and I could access the forms:

    Is this the correct account? If not please provide the username, the associated email or a form's url so we can locate the account and solve this situation.

    Thank you

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    Answered by jencoffeyudt on October 01, 2014 at 01:38 PM

    Hi There Carina - 

    Yes this is the correct account. The form is the RMA form. Let me know if you need more information. 

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    Answered by jencoffeyudt on October 01, 2014 at 01:41 PM
    Hi there – yes the account is correct.
    Jenny Ortiz
    IT Manager
    D 786.364.5936
    T 305.882.0435 x.5936
    F 305.882.0436
    “Determine never to be idle.
    No person will have occasion
    to complain of the want of time,
    who never loses any.
    It is wonderful how much may be done,
    if we are always doing.”
    – Thomas Jefferson
    [Description: NEW UDT LOGO SIGNATU#1BE1EB]
    www.udtonline.com
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    If you do not wish to receive e-mails from your UDT representative related to product or service offers, please reply to this e-mail with "unsubscribe" in the subject line.
    ...
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    JotForm Support

    Answered by david on October 01, 2014 at 02:28 PM

    Hi,

    I checked your form and everything appears to be working properly. 

    I also checked to make sure it was not manually disabled in the form builder and it is not.  Our accounts limits reset on the 1st of every month so there may have been some time between the reset and the your form updating. 

    If you are still having trouble using your forms, let us know and we will be happy to look into this further.