What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my lightbox not displaying properly.

    Asked by rockandsoul on October 01, 2014 at 06:49 PM


    When I test the lightbox it works great, but on my site an extra window pops up over the lightbox, blocking it from view. Can you please help?



    Page URL:

    site thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 01, 2014 at 09:51 PM

    I see there is a div class="jt-content", you will need to check for it and remove it, or re-embed your form making sure is not embedded in nested divs:

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    Answered by rockandsoul on October 02, 2014 at 12:09 PM

    I don't see that in the code I'm pasting which is:

    <script type="text/javascript" src="//max.jotfor.ms/static/feedback2.js?3.2.3847">// <![CDATA[
    var JFL_42736191442151 = new JotformFeedback({
    windowTitle:'DJ Rental Inquiry',
    // ]]></script>
    <a class="lightbox-42736191442151" style="cursor: pointer; color: blue; text-decoration: underline;">request form</a>

    Also, the code I am pasting comes directly from the jotform site, and when i test it there, it works perfectly.

    Can you help me adjust the code above?


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    Answered by rockandsoul on October 02, 2014 at 01:06 PM

    I just created a new one, and that one works. All set. Thanks.

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    JotForm Support

    Answered by david on October 02, 2014 at 01:08 PM


    I checked the embed code you used in a test page and the lightbox works but the form does not show up.  The problem was using the lightbox code for one of the forms you had deleted.  Making the new one worked due to using a form that is live.

    Let us know if you have any further questions and we will be happy to help.