- konekta2Asked on October 02, 2014 at 12:26 PM
Las notificaciones de recepción de formularios nos han funcionado siempre bien, pero hoy hemos dejado de recibirlas y en configuracion está todo correcto.
Agradeceríamos una respuesta.
- JotForm SupportdavidAnswered on October 02, 2014 at 01:20 PM
I checked your form and your notifications is indeed setup correctly. So, I checked our e-mails log to see if the notifications were still being sent and it appears that they are:
It is possible that due to the frequency of the notifications or some other circumstances, the e-mails are now being filtered by your email provider. The first thing to do would be to check your spam/junk e-mail folder. If there are not present, you can try changing the sender email to "firstname.lastname@example.org". This is our other default e-mail address.
If this still does not work, here is our guide on how to prevent e-mail related issues, including which servers to have your email provider whitelist:
Let us know if you still have trouble getting your notifications and we will be happy to see what else we can do.