No llegan las notificaciones por email

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    konekta2
    Asked on October 02, 2014 at 12:26 PM

    Las notificaciones de recepción de formularios nos han funcionado siempre bien, pero hoy hemos dejado de recibirlas y en configuracion está todo correcto.

     

    Agradeceríamos una respuesta.

     

    Gracias

  • Profile Image
    david
    Answered on October 02, 2014 at 01:20 PM

    Hi,

    I checked your form and your notifications is indeed setup correctly.  So, I checked our e-mails log to see if the notifications were still being sent and it appears that they are:

    It is possible that due to the frequency of the notifications or some other circumstances, the e-mails are now being filtered by your email provider.  The first thing to do would be to check your spam/junk e-mail folder.  If there are not present, you can try changing the sender email to "noreply@formresponse.com".  This is our other default e-mail address.

    If this still does not work, here is our guide on how to prevent e-mail related issues, including which servers to have your email provider whitelist:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you still have trouble getting your notifications and we will be happy to see what else we can do.