No llegan las notificaciones por email

  • Profile Image
    Asked on October 02, 2014 at 12:26 PM

    Las notificaciones de recepción de formularios nos han funcionado siempre bien, pero hoy hemos dejado de recibirlas y en configuracion está todo correcto.


    Agradeceríamos una respuesta.



  • Profile Image
    Answered on October 02, 2014 at 01:20 PM


    I checked your form and your notifications is indeed setup correctly.  So, I checked our e-mails log to see if the notifications were still being sent and it appears that they are:

    It is possible that due to the frequency of the notifications or some other circumstances, the e-mails are now being filtered by your email provider.  The first thing to do would be to check your spam/junk e-mail folder.  If there are not present, you can try changing the sender email to "".  This is our other default e-mail address.

    If this still does not work, here is our guide on how to prevent e-mail related issues, including which servers to have your email provider whitelist:

    Let us know if you still have trouble getting your notifications and we will be happy to see what else we can do.