What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No llegan las notificaciones por email

    Asked by konekta2 on October 02, 2014 at 12:26 PM

    Las notificaciones de recepción de formularios nos han funcionado siempre bien, pero hoy hemos dejado de recibirlas y en configuracion está todo correcto.

     

    Agradeceríamos una respuesta.

     

    Gracias

    Page URL:
    http://www.jotformeu.com/form/42233071837350

    email
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    JotForm Support

    Answered by david on October 02, 2014 at 01:20 PM

    Hi,

    I checked your form and your notifications is indeed setup correctly.  So, I checked our e-mails log to see if the notifications were still being sent and it appears that they are:

    It is possible that due to the frequency of the notifications or some other circumstances, the e-mails are now being filtered by your email provider.  The first thing to do would be to check your spam/junk e-mail folder.  If there are not present, you can try changing the sender email to "noreply@formresponse.com".  This is our other default e-mail address.

    If this still does not work, here is our guide on how to prevent e-mail related issues, including which servers to have your email provider whitelist:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you still have trouble getting your notifications and we will be happy to see what else we can do.