Connected form don't sync in Submissions table

  • gabass
    Asked on September 24, 2022 at 12:35 PM

    I created a new table (State Classic - Entry) to use with my form (GBN State Classic) in addition to my submission table for the form.

    When I created the new table (State Classic - Entry) with a reduced set of fields (columns) , it showed all of the entries at the time of creation from the submission table.

    With any new submissions after the date/time of new table creation, they are not showing in the new table.

    Please advise

  • Raymond JotForm Support
    Replied on September 24, 2022 at 1:34 PM

    Hi gabass,

    Thanks for reaching out to Jotform Support. I checked your GBN Adult State Classic Entry Form's table and found that you have another tab that's linked to the State Classic-Entry form. It is showing a total of 14 submissions.

    1664040832 632f3f807292c  Screenshot 10

    I checked the State Classic-Entry form's table and found that it also has a total of 14 submissions.

    1664040808 632f3f6881b72  Screenshot 21

    As you can see all submissions from the State Classic Entry form table are shown on the linked table. I've cleared your form's cache in case it's causing an issue. Can you try making a test submission on the State Classic Entry form and check if it will show on the GBN Adult State Classic Entry Form's table?

    Keep us updated and let us know if you need any help.

  • gabass
    Replied on September 24, 2022 at 5:38 PM

    GBN State Classic-Submissions tab shows 15 submissions on the following after the last entry this morning:

    1664055272 632f77e87dc0d  Screenshot 10

    The (purple) tab for State Classic-Entry which is for the same form, shows 14, it does not show the last entry from this morning:

    1664055458 632f78a21eae6  Screenshot 21

  • Lesther JotForm Support
    Replied on September 24, 2022 at 8:27 PM

    Hello gabass,

    Thanks for reaching out to Jotform Support. The table GBN State Classic-Submissions and the GBN Adult Classic-Submissions is connected to the same form so the submissions data are syncing.

    1664065321 632f9f29a6ceb  Screenshot 10

    But the purple tab "State Classic-Entry" is connected to a different form State Classic-Entry. Submissions from the form GBN State Classic - Submissions will not sync with the purple tab.

    1664065545 632fa0099ef1c  Screenshot 21

    You can view the submissions from the form State Classic-Entry on the same Submissions Table as the GBN State Classic - Submissions but data will never sync.

    Reach out again if there’s anything else we can help you with.