What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Excel cannot open the downloaded submission report

    Asked by jbtfree on October 09, 2014 at 02:24 PM

    My excel file wont load. What could the problem be?

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 09, 2014 at 04:37 PM

    Thank you for contacting us.

    Are you having this issue with one specific form? If so, please provide us with the form name/link, so we will be able to investigate this.

  • Profile Image

    Answered by jbtfree on October 11, 2014 at 07:05 PM

    The form name is JBT Birthday Sign Up and the link to the form is:



  • Profile Image
    JotForm Support

    Answered by Kiran on October 11, 2014 at 09:11 PM

    I was able to replicate the issue at my end. As I investigate the issue into deeper, I found that it is caused due to a submission with only year selected on Anniversary field.

    Since this field is not required field, users are able to submit the form by filling atleast one dropdown from this field. I've edited the submission to remove this year from it and now the excel has loaded fine at my end without any errors.

    Please check now and let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you for using JotForm.