Excel cannot open the downloaded submission report

  • jbtfree
    Asked on October 9, 2014 at 2:24 PM

    My excel file wont load. What could the problem be?

    Jotform Thread 440971 Screenshot
  • Mike_T Jotform Support
    Replied on October 9, 2014 at 4:37 PM

    Thank you for contacting us.

    Are you having this issue with one specific form? If so, please provide us with the form name/link, so we will be able to investigate this.

  • jbtfree
    Replied on October 11, 2014 at 7:05 PM

    The form name is JBT Birthday Sign Up and the link to the form is:

     

    http://www.johnbrewerstavern.com/birthday-sign-up.html

  • Kiran Support Team Lead
    Replied on October 11, 2014 at 9:11 PM

    I was able to replicate the issue at my end. As I investigate the issue into deeper, I found that it is caused due to a submission with only year selected on Anniversary field.

    Excel cannot open the downloaded submission report Image 1 Screenshot 20

    Since this field is not required field, users are able to submit the form by filling atleast one dropdown from this field. I've edited the submission to remove this year from it and now the excel has loaded fine at my end without any errors.

    Please check now and let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you for using JotForm.