What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is unavailable

    Asked by dominioncamera on October 10, 2014 at 06:55 PM

    I am getting this message on my form.

    "

    This form is currently unavailable!"

     

     

    Page URL:
    http://dominioncamera.com/upload.html

    message form unavailable form disabled
  • Profile Image
    JotForm Support

    Answered by Kiran on October 10, 2014 at 11:11 PM

    I am able to view the form on the website normally now. 

    It could be a temporary error that you might have received earlier. It seems to be working fine now. 

    Please let us know if you need further assistance. We will be happy to help.

    Thank you.

  • Profile Image

    Answered by dominioncamera on October 14, 2014 at 10:47 AM

    The form shows up but if you fill it out and hit submit then the error appears and the form is not transmitted to us.

  • Profile Image

    Answered by dominioncamera on October 14, 2014 at 10:51 AM
    The form shows up but if you fill it out and hit submit then the error
    appears and the form is not transmitted to us.
    ...
  • Profile Image

    Answered by Shadae on October 14, 2014 at 12:37 PM

    Hi dominioncamera,

    I do apologize for the issue that you are experiencing regarding your forms. I did a submission and I received the error mentioned.

    I am not currently seeing where there is an issue with your forms.

    Can you attempted to clear your form cache, this should resolve the issue that you are experiencing.

    How To Clear your Form Cache

    I hope this helps. Please inform us if you need further assistance.

  • Profile Image

    Answered by dominioncamera on October 14, 2014 at 01:59 PM

    I cleared the form cache and my browser cache and then I cleared the form again and even tried cloning the form but none of that worked.

    The last thing I changed on the form was the DropBox folder name and unique identifier.  I received several submissions with the new settings before I started getting complaints about the error.

    I will try a few more things on the clone form I created but I really need this up and running.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on October 14, 2014 at 03:41 PM

    Hi,

    I was able to see the issue also even when just using the jotform direct URL http://www.jotform.us/form/22186415932151

     

    I was able to detect the problem on the Notification E-mail settings.

    I corrected this mistakes on your jotform Notification.

     

    I you check and test submit again now, you should see it working as intended.

     

    Hope this help. Inform us if issue still persist.

    Thanks.