What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free account limits: 10 SSL submissions limit

    Asked by GaryMoss on October 15, 2014 at 03:03 PM

    We have set up a couple forms on your website and thought we could have 100 submissions per month free of charge; however, once we put the form out for input, we received notice that it was disabled after 10 SSL submissions.  What is the difference between 100 SUBMISSIONS and 10 SSL submissions.



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    Answered by Ben on October 15, 2014 at 05:36 PM

    Hi Gary.

    If you are using your jotform with the secure link then your submissions are using SSL submissions. You can use the 100 submissions, but they can not be made over a secured form ie they are not over https://.

    For example:



    Every time you submit over the link such as the first one you will be using the regular submissions ie the ones limited at 100. On the other hand every time you use the secured links such as the second example, you are using SSL submissions which are limited to 10 SSL for free accounts.

    You can see these limits here http://www.jotform.com/pricing

    Now just to note the premium accounts have a combined limit of 1000 submissions of any kind per one month.

    Do let us know if you have any further questions.

    Best Regards,

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    Answered by mryoung0 on January 13, 2015 at 09:44 AM


    Could you be more specific on how many SSL submissions come with each plan ? This something I need to know so I know which plan will work for my company.

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    JotForm Support

    Answered by Charlie on January 13, 2015 at 11:00 AM


    Here are the details for each plan:

    For Premium you get 1000 Regular Submissions, 1000 SSL Secure Submissions and 1000 Receive payment submissions.

    For Economy you get 10000 Regular Submissions, 10000 SSL Secure Submissions and 10000 Receive payment submissions.

    For Professional you get 100000 Regular Submissions, 100000 SSL Secure Submissions and 100000 Receive payment submissions.

    All are monthly submissions.

    Thank you.