Free account limits: 10 SSL submissions limit

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    Asked on October 15, 2014 at 03:03 PM

    We have set up a couple forms on your website and thought we could have 100 submissions per month free of charge; however, once we put the form out for input, we received notice that it was disabled after 10 SSL submissions.  What is the difference between 100 SUBMISSIONS and 10 SSL submissions.



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    Answered on October 15, 2014 at 05:36 PM

    Hi Gary.

    If you are using your jotform with the secure link then your submissions are using SSL submissions. You can use the 100 submissions, but they can not be made over a secured form ie they are not over https://.

    For example:

    Every time you submit over the link such as the first one you will be using the regular submissions ie the ones limited at 100. On the other hand every time you use the secured links such as the second example, you are using SSL submissions which are limited to 10 SSL for free accounts.

    You can see these limits here

    Now just to note the premium accounts have a combined limit of 1000 submissions of any kind per one month.

    Do let us know if you have any further questions.

    Best Regards,

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    Answered on January 13, 2015 at 09:44 AM


    Could you be more specific on how many SSL submissions come with each plan ? This something I need to know so I know which plan will work for my company.

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    Answered on January 13, 2015 at 11:00 AM


    Here are the details for each plan:

    For Premium you get 1000 Regular Submissions, 1000 SSL Secure Submissions and 1000 Receive payment submissions.

    For Economy you get 10000 Regular Submissions, 10000 SSL Secure Submissions and 10000 Receive payment submissions.

    For Professional you get 100000 Regular Submissions, 100000 SSL Secure Submissions and 100000 Receive payment submissions.

    All are monthly submissions.

    Thank you.