What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Security Check

    Asked by Giftsngadgets on October 20, 2014 at 03:47 AM

    Good day, 

     

    I have ongoing problems with customers that are leaving my site due to your Security check system.

    I even am sending my customers to fill out a certain form, where it resides on your server (not embedded on my website thus) on http://www.jotform.com/Giftsngadgets/customer_survey

    And the still get the below security bullshit screen.

    If you do not remove this whole ridiculous system before the end of the month, I will take my business elsewhere.

     

    A very frustrated customer 

     

    Edwin Spiessens

    www.gifts-n-gadgets.co.za

    Page URL:
    www.gifts-n-gadgets.co.za

    Screenshot
    security check
  • Profile Image
    JotForm Support

    Answered by Welvin on October 20, 2014 at 08:11 AM

    Hi Edwin,

    The security check is determined by CloudFlare, not by Jotform. All you need to do is make sure to pass the captcha in order to lift the security check. It's IP based, based on the information from CloudFlare.

    You seem to have posted this issue a few days ago: http://www.jotform.com/answers/442635. I think it's time for you to tell your ISP about the problem. I have a doubt that its ISP related thing. 

    Thank you!