What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Conditional Fields stopped working on Oct. 16Asked by reimi on October 20, 2014 at 02:29 PM
I had a successful form (which contained conditional fields) for several months. On Oct. 16 2014, all of a sudden the conditional fields (that I had set up to hide or show fields based on a response to the first question), just no longer worked properly. When I look at the rules in the edit form page, everything looks the same. When I actually view the form in a browser, only condition 1 is upheld-conditions 2-4 are not upheld. Any suggestions for what may be going on?
Thank you for contacting us.
As far as I know, we had a temporary problem with conditions on iFrame embedded forms for several hours, and it was fixed by our Development Team.
Are you still facing some issues with the form conditions? If yes, please provide some examples.
We will be happy to help.