Previously saved forms will not save new data

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    nswaak
    Asked on October 23, 2014 at 02:56 PM

    I have several people working on forms for an Oct. 30th deadline. As of this afternoon, they are no longer able to save additional uploads to previously created forms.

     

    I just tried creating a new form and after creating it, I am no longer able to upload any additional files.

     

    We need this fixed asap!

     

    Natalie

     

  • Profile Image
    jonathan
    Answered on October 23, 2014 at 05:29 PM

    Hi Natalie,

    I made a test upload using your jotform http://www.jotform.ca/form/41954852996271 saved edit URL   and I was able to use the form just fine.

     

    are you saying that you cannot submit/saved the jotform in this manner?

    I did not proceed with the submission because it will disrupt your saved data. But if you will give permission I am sure I will be able to submit the form with my own edited and uploaded data on it.

    Please inform us if issue persist.

    Thanks.

  • Profile Image
    nswaak
    Answered on October 24, 2014 at 08:57 AM

    Hi Jonathan,

    Exactly. When I tried to save a form with an newly uploaded file and then went back into the form, the file was not saved. This was a universal problem for all my users.

    I changed the upload buttons from the single file upload to a multi-file upload button and that seemed to fix the problem for now. I will let you know if I get any more reports from my users.

    Thanks!

  • Profile Image
    Jeanette
    Answered on October 24, 2014 at 12:59 PM

    Ok, we await for your comments. We are always here to help.