What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Previously saved forms will not save new data

    Asked by nswaak on October 23, 2014 at 02:56 PM

    I have several people working on forms for an Oct. 30th deadline. As of this afternoon, they are no longer able to save additional uploads to previously created forms.

     

    I just tried creating a new form and after creating it, I am no longer able to upload any additional files.

     

    We need this fixed asap!

     

    Natalie

     

    Page URL:
    https://submit.jotform.ca/form.php?formID=41954852996271&amp;sid=28989<br/>9429031555537&amp;mode=edit

    saved not save new form uploads deadline and
  • Profile Image
    JotForm Support

    Answered by jonathan on October 23, 2014 at 05:29 PM

    Hi Natalie,

    I made a test upload using your jotform http://www.jotform.ca/form/41954852996271 saved edit URL   and I was able to use the form just fine.

     

    are you saying that you cannot submit/saved the jotform in this manner?

    I did not proceed with the submission because it will disrupt your saved data. But if you will give permission I am sure I will be able to submit the form with my own edited and uploaded data on it.

    Please inform us if issue persist.

    Thanks.

  • Profile Image

    Answered by nswaak on October 24, 2014 at 08:57 AM

    Hi Jonathan,

    Exactly. When I tried to save a form with an newly uploaded file and then went back into the form, the file was not saved. This was a universal problem for all my users.

    I changed the upload buttons from the single file upload to a multi-file upload button and that seemed to fix the problem for now. I will let you know if I get any more reports from my users.

    Thanks!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 24, 2014 at 12:59 PM

    Ok, we await for your comments. We are always here to help.