We are getting double-billed. Please advise.

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    Asked on October 23, 2014 at 06:24 PM



    Thank you for the refund.  I went back through the records and found another double-billing: two payments were processed in August, one from a mastercard and one from a visa card.  Please issue a refund.


    Thanks, Diane

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    Answered on October 23, 2014 at 07:43 PM

    We have processed two double charges so far, August(reference number: 81272558) and September(reference number:81736120).

    Your current subscription was cancelled (reference id:INT140801-3948-45955S), I did un-cancel it, please confirm that you want to keep this subscription active. Otherwise, we should  cancel it again.