What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are getting double-billed. Please advise.

    Asked by dsipos on October 23, 2014 at 06:24 PM



    Thank you for the refund.  I went back through the records and found another double-billing: two payments were processed in August, one from a mastercard and one from a visa card.  Please issue a refund.


    Thanks, Diane

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    JotForm Support

    Answered by BDAVID on October 23, 2014 at 07:43 PM

    We have processed two double charges so far, August(reference number: 81272558) and September(reference number:81736120).

    Your current subscription was cancelled (reference id:INT140801-3948-45955S), I did un-cancel it, please confirm that you want to keep this subscription active. Otherwise, we should  cancel it again.