What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are we not being forwarded ALL of the submissions?

    Asked by woofs on October 24, 2014 at 01:44 PM

    We just recently noticed that we are no longer being forwarded all of the submissions that we have. We are being forwarded some, but not all, of the submissions. Our business relies heavily on receiving the submissions that customers are filling out. We would greatly appreciate any assistance in resolving this issue.

    Submissions forwarded all assistance
  • Profile Image

    Answered by raul on October 24, 2014 at 04:03 PM

    Hello,

    Upon checking your account, I see that the emails are going out from our servers but the delivery is failing.

    Please check that your notifiers have configured the Sender Name and Sender E-mail

    Also, I suggest that you ask your email provider to whitelist our IP addresses to avoid that any notification gets blocked.

    Please let us know if you have further questions.

    Thanks.