What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message - There was a problem sending the command to the program - Help people!!!

    Asked by rauchpgh on October 29, 2014 at 12:07 AM

    We use JotForm for registration.  We use the reports to account for teams and individual registrations we need the product to work properly and provide reports.  This is a a first error occurrence for us , otherwise, we like the product.

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    Answered by Ben on October 29, 2014 at 08:20 AM


    Could you please give us a bit more detail into the actual issue? I took a look at your account and I do not see any jotforms there so I can only presume that you are having some issue with the jotform not associated with this account?

    Best Regards,

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    Answered by Renee  on October 29, 2014 at 09:36 AM

    Yes, the forms are shared w/me .  We use JotForm for our registration.

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    Answered by Ben on October 29, 2014 at 10:56 AM

    Hi Renee,

    OK, if I understood you correctly you were given the link to jotform to register, but you are having issues doing that?

    Can you please give us the URL of the jotform?

    Best Regards,

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    Answered by rauchpgh on October 29, 2014 at 05:54 PM

    I believe it's my software.  My system updated yesterday and I didn't connect the two when I was getting these error's but Craig sent me a doc and I could not open it to excel either so its has to be me.

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    JotForm Support

    Answered by Kiran on October 29, 2014 at 07:16 PM

    I see that JotForms from the account cwilkins88 are shared with you. And I believe that you are referring to the form below:


    To view the submissions, please see our guide https://www.jotform.com/help/269-How-to-view-Submissions with step by step instructions.

    You can also download the submissions from submissions view into Excel as well.  

    Are you able to download this report and let us know if you are experiencing any issue with this report.

    Thank you.