Error message - There was a problem sending the command to the program - Help people!!!

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    rauchpgh
    Asked on October 29, 2014 at 12:07 AM

    We use JotForm for registration.  We use the reports to account for teams and individual registrations we need the product to work properly and provide reports.  This is a a first error occurrence for us , otherwise, we like the product.

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    Ben
    Answered on October 29, 2014 at 08:20 AM

    Hi,

    Could you please give us a bit more detail into the actual issue? I took a look at your account and I do not see any jotforms there so I can only presume that you are having some issue with the jotform not associated with this account?

    Best Regards,
    Ben

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    Renee 
    Answered on October 29, 2014 at 09:36 AM

    Yes, the forms are shared w/me .  We use JotForm for our registration.

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    Ben
    Answered on October 29, 2014 at 10:56 AM

    Hi Renee,

    OK, if I understood you correctly you were given the link to jotform to register, but you are having issues doing that?

    Can you please give us the URL of the jotform?

    Best Regards,
    Ben

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    rauchpgh
    Answered on October 29, 2014 at 05:54 PM

    I believe it's my software.  My system updated yesterday and I didn't connect the two when I was getting these error's but Craig sent me a doc and I could not open it to excel either so its has to be me.

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    Kiran
    Answered on October 29, 2014 at 07:16 PM

    I see that JotForms from the account cwilkins88 are shared with you. And I believe that you are referring to the form below:

    http://www.jotformpro.com/form/32913649790969 

    To view the submissions, please see our guide https://www.jotform.com/help/269-How-to-view-Submissions with step by step instructions.

    You can also download the submissions from submissions view into Excel as well.  

    Are you able to download this report and let us know if you are experiencing any issue with this report.

    Thank you.