What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change my credit card information?

    Asked by tmlcowan on October 29, 2014 at 10:09 AM

    Good morning.  I would like know how to change my billing card info.  I need to change cards asap.  Need to know the plan that I have and what offered as well as what I had previously.  

    card and
  • Profile Image

    Answered by raul on October 29, 2014 at 12:36 PM

    Hello,

    Upon checking your account, I see that you asked for a change to your username to TandaCanion on this thread: https://www.jotform.com/answers/446767

    Please note that this account is currently using the FREE plan, so there's no credit card associated with it.

    If you want to upgrade your plan, please login to your account: TandaCanion, look for the man-looking icon, click it and click on the Account link.

    Then click on the Upgrade icon on the left and select the plan that you want to upgrade to.

    Please let us know if you have further questions.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by steve on October 30, 2014 at 04:26 AM

    Hello-

    It looks like you're still logged into the account with your old username. Can you please log out and then log back in as the new user? Using this account prevents our staff from being able to look into issues since your info is associated with the new name.

    Thanks!