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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Alerts: Title and field combination

    Asked by HippoDaddy on October 29, 2014 at 03:46 PM

    Is is possible to change the sender code to remove the =?UTF....   ?

    OR ... How do I change this so something else shows up in its place?

    The attached photo is how it shows up in our email box.

     

    Thank you

    Page URL:
    http://mortonkc.com/forms-partner.html

    Screenshot
    message email message email sender attached
  • Profile Image

    Answered by Shadae on October 29, 2014 at 06:19 PM

    Hi HippoDaddy,

    You normally get the sender code when a "Sender Name" is not set on your email notifications. I am currently seeing that there has been a sender name applied. Can you verify if you are still experiencing this issue?

    If you are, could you please remove the email notification and create it once again.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by HippoDaddy on October 29, 2014 at 06:36 PM

  • Profile Image

    Answered by raul on October 29, 2014 at 07:45 PM

    Hello,

    Upon checking your form, I see that you have configured your notifier to use the Program Choice value as the Sender Name.

    However, you created individual radio buttons for each Program Choice and they're not required and this is the reason why you probably are getting those characters on the Subject (since it will include the value of the Program Choice only when a specific Program Choice is selected).

    I assume that you want to allow your customers to pick only one program. Is that correct?
    If so, please remove the extra 5 radio buttons and on the first one click on the "Add New Option" button and add the 5 options that you had on the other radio buttons.

    It should look like this:

    Please take a look at my cloned version of your form here: https://www.jotform.com/form/43018015941952 I added a calculation widget so you can calculate the monthly payment based on the selected "Program Choice" automatically. I think you'll find it useful :)

    Feel free to clone my version if you want to have a deeper look.

    Please let us know if we can be of further assistance.

    Thanks.

  • Profile Image

    Answered by HippoDaddy on October 29, 2014 at 08:18 PM

    I like that it adds the total in there... but i do need to be able to make up to two choices. 

    Option 4 shows a additional $9.95 for a additional unit.

    Thank you

  • Profile Image
    JotForm Support

    Answered by Charlie on October 29, 2014 at 09:20 PM

    Hi,

    As my colleague had mentioned, the "Sender Name" might be the culprit which causes the UTF character in title email. You can choose another field to name your email. Or add in the Email content in the "Email Alerts" setting a combination of form fields to add a unique name on them.

     

    If you are allowing your user to choose multiple program choice, I would recommend that you use the "Purchase Order" field in the "Payment Tools", it doesn't actually have a payment gateway but it will help you organize your products. 

    Here is the cloned form URL that I setup: http://form.jotformpro.com/form/43017638475964. You can do a lot of customization in the "Purchase Order" field, you can clone the form I edited to see the settings that I made. 

    I hope this helps. If you need further assistance, feel free to get back to us any time.

    Thank you.