What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Excess submissions

    Asked by dokimi.dd on October 31, 2014 at 03:40 AM

    Hello.

    I would like to ask the following.

    If I purchase the Premium pack which allows 1000 submissions per month and at some point during a month the submissions exceed 1000, do I lose the excess submissions and if not how do I recover the excess submissions?

    Thank you for your assistance.

    Submissions purchase assistance hello
  • Profile Image
    JotForm Developer

    Answered by ceren on October 31, 2014 at 03:56 AM

    Hello,

    If you reach submission limit all your form will be disabled and receiving form submissions will not be possible. To activate your forms again, you will have to upgrade to higher package or wait for the first day the next month when the submission counters are reset.

    You can have any number of forms in your account. Bu all your forms put together can only receive up to 1000 submissions (in premium package) in a month.

    If you have any other questions please let us know.

  • Profile Image

    Answered by dokimi.dd on October 31, 2014 at 04:01 AM
    Thank you for your response.
    However, I am not sure on how I can view the excess submissions.
    If I understand correctly, once my form is disabled I can upgrade to a
    higher package to activate it again.
    If I do that will I be able to see all submissions including the ones that
    were gathered while my form was disabled?
    Thanks again.
    2014-10-31 9:56 GMT+02:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image

    Answered by dokimi.dd on October 31, 2014 at 04:09 AM

    If I understand correctly, once my submissions exceed the number allowed by my package, my form is disabled and in order to activate it again I can upgrade to a higher package.

    If I do that will I be able to see all the submissions including the ones that were gathered while my form was disabled?

    Thanks again.

  • Profile Image

    Answered by raul on October 31, 2014 at 10:24 AM

    Hi,

    If your form is disabled it will not allow to capture more submissions, in other words, when you reach your submissions limit the form is disabled and cannot be filled anymore until you upgrade your account or wait until the first day of the next month when the submissions counter is reset to zero.

    If I do that will I be able to see all the submissions including the ones that were gathered while my form was disabled?

    Yes, you should be able to see your submissions even if your forms are disabled.

    Please let us know if you have further questions.
    Thanks.