i pay to upgrade but noting happen

  • Profile Image
    rudyrudy
    Asked on October 31, 2014 at 10:21 AM
  • Profile Image
    raul
    Answered on October 31, 2014 at 11:01 AM

    Hello,

    Could you please provide more details about how did you upgraded your account?
    Are you referring to this account: rudyrudy?
    Did you get a notification from us regarding this upgrade?

    Please let us know as much details as you can, so we can further investigate this issue.

    Thank you,

  • Profile Image
    rudyrudy
    Answered on October 31, 2014 at 11:51 AM
    Well i upgrade on line, its looks normal but i dont receive any email.

    Yes my account is Rudyrudy

    My paypal account is rmp345@ymail.com

    Regards


    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : vendredi 31 octobre 2014 22:01
    À : rmp234@gmail.com
    Objet : Re: i pay to upgrade but noting happen

    A new response has been received:
    JotForm
    Answered by raul
    Hello,
    Could you please provide more details about how did you upgraded your account?
    Are you referring to this account: rudyrudy?
    Did you get a notification from us regarding this upgrade?
    Please let us know as much details as you can, so we can further investigate this issue.
    Thank you,
    View this thread on browser » Unsubscribe Thread
    1414767675
    ...
  • Profile Image
    raul
    Answered on October 31, 2014 at 01:36 PM

    Hello,

    I see that you posted another thread regarding this same issue here: http://www.jotform.com/answers/452279-Purchase-upgrade-plan-but-account-has-not-changed#1 and it was answered.

    Please refer to the answer posted by Ben there and let us know if you need further assistance.

    Thanks.