What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How I can downgrade our plan in order to keep the free version?

    Asked by 1info on November 05, 2014 at 05:29 AM

    Hi,

    into our credit card statement we've seen the monthly renewal of jotform plan. We are not interested yet in keeping the plan fs jotform 877-3278914, we need only the free version. 

    Please give us a feedback asap on a.zanaboni@itsoftware.it.

     

    Regards

    Alice

    JotForm credit card jotform plan
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 05, 2014 at 07:35 AM

    Hello Alice,

    Upon checking your account, I found that you have successfully cancelled your subscription. You will not be billed again but your account will stay premium until November 18, 2014 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!