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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The submit button in my forms doesn't work

    Asked by kikirikey on November 05, 2014 at 05:12 PM

    Hi,

     

    Mi clients noticed that the submit button in the forms at my website doesn't work.

    Could you please fix this asap ? 

    Let me know if there's something i should do at my end.

    Best

    Alejandro

    Page URL:
    www.kikirikey.com

    My Forms doesn't work submit button
  • Profile Image
    JotForm Support

    Answered by Charlie on November 05, 2014 at 06:34 PM

    Hi,

    To further assist you, can you provide us more details of what the problem is? Upon checking your account I see that the submit buttons are intact. Have you tried doing a test submission in your end by trying to fill out the form?

    Also, may I know if there are any error messages that your clients are having? The issue might be caused by an outdated web browser or technical problems with the computer being used.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by kikirikey on November 06, 2014 at 04:21 AM
    Hi,
    I found yesterday which was the error and i corrected it temporarily.
    I was using your terms&conditions widget and it caused the problem.
    Even if you clicked the box it didnt allow the form to be sent.
    I found an alternative in the meantinme.
    Not sure about using that widget anymore since it cause problems.
    Thanks
    2014-11-06 0:34 GMT+01:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 06, 2014 at 05:51 AM

    Hello kikirikey,

    I am glad to know that you were able to resolve the issue and your form is working fine.

    Please be noted that "Terms & Condition" widget should not cause the issue of submit button not working. I would suggest you to clone your existing form and then add the widget again to see if the issue persists. Do get back to us with the form URL and we will also take a look.

    Thank you!